Return & Refund Policy
-
What is your return policy?
All returns must be requested within 72 Hours of the delivery date. Please note that shipping fees are non-refundable.
Returned items must be unused and in their original packaging, including all protective plastic coverings.
We do not provide free return shipping labels—customers are responsible for the cost of returning items to us. To start a return, please email us at help.zapcee@gmail.com, and we will guide you through the process.
Exclusions
- Refunds are not offered for replacement or exchanged items.
- Refunds cannot be issued for items that our team determines to be damaged due to user handling.
- How can I request a return or exchange?
If you have any concerns, please email us at help.zapcee@gmail.com within 72 Hours of delivery. Our customer support team will assist you and help resolve the issue.
- Customers are advised to record an unboxing video upon receiving their order. This will help in processing a replacement request if any issue is found with the product.
- If the plastic protection on a Transparent case has been removed and reapplied, we will not be able to process a refund & exchange.
-
How will I receive my refund after returning a product?
Once your returned product is received and approved, the refund will be processed through either of the following options chosen by you:
1. Zapcee Wallet
2. Original mode of payment used at the time of purchase
Please note that shipping fees are non-refundable. The refund will be completed within 24–48 hours and confirmed via email.
- Order Cancellation
-
Before Shipping:
If a customer cancels the order before it is shipped, a 5% deduction will be applied to cover the payment gateway charges. -
After Shipping:
If the order is cancelled or returned after shipping, 25% of the total amount will be deducted to cover shipping, packing, and handling charges. The remaining amount will be refunded to the original payment method.